Use the coupon code PRINTBUNDLE for 25% off of 3 or more 8x10 & 11x14 prints! (Not valid on wholesale orders) Use the coupon code PRINTBUNDLE for 25% off of 3 or more 8x10 & 11x14 prints! (Not valid on wholesale orders)

Store Policies

Wholesale customers, please click here to view our wholesale policies.

 

SHIPPING TIME

UPDATE! All order placed Dec. 22 and after, will be shipped in the order received starting Dec. 28th! Sorry for any inconvenience :) 

All orders will ship via USPS within 1-3 business days. Any orders placed on Saturday or Sunday will not ship until the following Monday or Tuesday. Once the package is on the way, domestic orders will take about 2-5 business days to be delivered.

INTERNATIONAL SHIPPING - Thanks for reading! 

International orders should take about 7-21 days to be delivered. Please note that transit times may vary due to customs delays. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Generally, these fees are hard to predict and are paid by the buyer. We don’t have any control or knowledge of additional fees your home country may charge.

Please add your contact number to your shipping address if you DON'T live in the U.S., this may help with delays. I've had packages sent all the way back to me because there was not contact number. When this happens, shipping costs are non refundable, and damages art returned to me is non refundable. 

INTERNATIONAL SHIPPING COSTS

Can you believe it cost over $20 USD to ship a single print or a set of cards overseas? It does! As a courtesy and a thank you, we have our shipping costs set between $3-$6 less than it actually costs to ship internationally.

RETURN POLICY

Due to the delicate nature of my prints & cards, returns/exchanges are not accepted. Please be certain you are ordering what truly makes your heart sing. However, if your art arrives damaged, please send me a snapshot and I will replace it right away - no return necessary. 

CANCELLATIONS

Sometimes I’m able to ship same day, so please send a cancellation request within 6 hours of purchase. If your art was damaged in transit, please send a snapshot of the damage and we will promptly replace it!

LOST IN TRANSIT

Domestic: If your package hasn't arrived 30 business days after the date shipped contact me and I'll send a replacement. International: Contact me if your item hasn't arrived 45 days after the ship date for a replacement. 

Please be aware that Jahna Vashti Fine Art is not responsible for, and cannot issue refunds or replacements for errors in the shipping address made by the buyer at checkout.

TRACKING SAYS DELIVERED BUT YOU DON'T HAVE IT

If your package was marked as delivered but you haven’t received it, I ask that you check in with your neighbors to see if the package was accidentally delivered there. If applicable, check in with the front office or front desk to see if it was left there. Reach out to your local post office with the tracking number, USPS has a GPS system that might show where the package was delivered. If you still have no success, please contact me with your name and order number and I will do what I can to make it right.