Store Policies

SHIPPING TIME

All orders will ship via USPS within 1-3 business days. Any orders placed on Saturday or Sunday will not ship until the following Monday or Tuesday. Once the package is on the way, domestic orders will take about 2-5 business days to be delivered.

INTERNATIONAL SHIPPING

International orders should take about 7-21 days to be delivered. Please note that transit times may vary due to customs delays. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Generally, these fees are hard to predict and are paid by the buyer. We don’t have any control or knowledge of additional fees your home country may charge.

INTERNATIONAL SHIPPING COSTS

Can you believe it cost over $20 USD to ship a single print or a set of cards overseas? It does! As a courtesy and a thank you, we have our shipping costs set between $3-$6 less than it actually costs to ship internationally.

RETURN POLICY

If for any reason you wish to return your order, please contact us within 14 days of delivery. Items must be sent back packaged exactly how they arrived for a safe journey back within 21 days of delivery. Once we receive the item(s), the charges will be credited back to your original payment method, excluding shipping costs. Shipping costs are non-refundable.

CANCELLATIONS

Sometimes I’m able to ship same day, so please send a cancellation request within 6 hours of purchase. If your art was damaged in transit, please send a snapshot of the damage and we will promptly replace it!

LOST PACKAGES

If your package was marked as delivered but you haven’t received it, we ask that you check in with your neighbors to see if the package was accidentally delivered there. If applicable, check in with the front office or front desk to see if it was left there. Reach out to your local post office. If you still have no success, please contact us with your name and order number and we will do what we can to make it right.

Please be aware that Jahna Vashti Fine Art is not responsible for, and cannot issue refunds or replacements for errors in the shipping address made by the buyer at checkout.